Important Contact Information During Storm Events

Important Contact Information During Storm Events

DOWNED ELECTRICAL LINES SHOULD BE REPORTED IMMEDIATELY to 911 for Public Safety

Power outages, however, should be reported to the normal RMLD hotline below.

RMLD

To report power outages to Reading Municipal Light, please call 781-942-6598 (24/7). https://www.rmld.com/

National Grid Gas

Residents and businesses should report all outages to the Customer Service or Outage Reporting hotline below. Every phone call received is logged into their outage tracking system.

Natural Gas Customer Service: (800) 640-1595

Verizon

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/support to report any service-related issue.  

Small business customers can visit www.verizon.com/bizoutage.  Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed.  Enterprise customers can also access the Enterprise Center at https://enterprisecenter.verizon.com.

Important Wilmington Public Safety Information

All emergencies should be directed to 911

The Police Non-Emergency phone line is 978-658-5071

The Fire Non-Emergency phone line is 978-658-3346

The Public Works phone line is 978-658-4481